CUSTOMER SPOTLIGHT

National Bank of Canada

Collaboration across disparate systems created mountains of data with no mechanism to find relevant knowledge. Insights were buried within the data about products and customers created by daily communication and processes. By using a semantic approach, smart search is now possible across structured and unstructured data sources. Natural Language Processing, powered by AI, allows users to find pertinent information within unstructured data sources using everyday language to query the knowledge graph. Knowledge democratization gives vital context to the users that need it the most – even if they don’t know where the data lives. Empowering employees to find the information they need across the bank saves time, facilitates better decision making, and improves customer communications.

My Smart Hub allows employees to spend less time searching, discovering, getting answers, and automating repetitive tasks”

- Senior Director

Digital Transformation

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