Privacy Policy

Privacy Policy

Effective date: November 6, 2023

This Privacy Policy describes how Stardog Union (“Stardog,” “we,” “us” or “our”) collects, uses and shares the information of persons and companies (“user,” “you” or “your”) that access, download from or otherwise use our website at “” (the “Website”) or any of our software and related services and documentation (the “Software”).

When you access or use our Website or Software, you acknowledge that you have read and understand this Privacy Policy. Your use of our Website and the Software is subject to this Privacy Policy and the Stardog Terms of Use (including any applicable limitations on damages and the resolution of disputes). We may update this Privacy Policy at any time as we deem appropriate. You periodically should check back and make sure that you have reviewed the most current version of the Stardog Privacy Policy.

This Privacy Policy applies to all users of our Website and Software anywhere in the world. Some users, including residents of the European Union/European Economic Area, may have additional rights depending on where they are located, which are described in this Privacy Policy.

  1. INFORMATION WE COLLECT. We collect some information that you provide directly to us and some that we collect automatically. “Personal Information” refers to data that could be used, alone or in combination with other data, to identify you as an individual. For example, we may collect information when you purchase a product or service, create an account, fill out a form, request customer service, or otherwise communicate with us.

The types of Personal Information you may provide include contact information (such as name, email address, mailing address, and phone number), payment information (such as billing address and bank account information), account log-in credentials (such as user names), and usage information (such as the user’s internet service provider, type of web browser and operating system, IP address, viewed pages, and time and duration of site visits. We use this information to assess how users’ access and use the Website and Software, to improve the Website’s and Software’s functionality, and to contact you regarding the Software and our services.

In addition, we automatically collect information about your interactions with the Website and the Software, as well as the devices that you are using to access, download, or use the Website and Software, as follows:

(a) CAPTCHA. We use the reCAPTCHA service provided by Google Inc. (“Google”) to protect your information that you submit via submission forms on the Website. This plugin checks if you are a person in order to prevent certain Website functions from being used by spam bots. This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose, your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states that are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of Stardog, Google will use this information to evaluate your use of the Website. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google. This data collection is subject to the data protection regulations of Google. For more information about Google’s privacy policy, please read the Google privacy policy. By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

(b) STARDOG EXPRESS. Stardog Express collects usage statistics and maintains an audit log as part of its regular operations. We collect queries executed in the Express environment and the IP addresses of the user to identify unique Express users. We do not collect any personally identifiable information. We use the collected information to ensure continuous operation of the Express environment and debug issues in the event of errors and failures.

(c) HOTJAR. We use Hotjar in order to better understand our users’ needs and to optimize the Website and Software and our users’ experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time users spend on which pages, which links users choose to click, what users do and don’t like, etc.) and this enables us to build and maintain the Website and Software with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display the Website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

  1. NO SHARING OF YOUR INFORMATION. We never share any Personal Information with any organization, partner, or other party outside of Stardog, except as follows: (a) with partners with whom we conduct cooperative, joint events (typically a webinar), but only if you elect to sign up for and/or attend an event cosponsored by us and a partner; (b) with legal, governmental, or judicial authorities as instructed or required by those authorities and applicable laws, or in relation to any alleged illicit or illegal activity, such as in response to a subpoena or investigation of suspected illicit or illegal activities, or where we believe in good faith that users may be engaged in illicit or illegal activities, or where we are bound by contract or law to enable a customer or business partner to comply with applicable laws; (c) in connection with, or during negotiations for, an acquisition, merger, asset sale, or other similar business transfer that involves all or substantially all of our assets or functions where Personal Information is transferred or shared as part of the business assets (provided that such party agrees to use or disclose such Personal Information consistent with this Privacy Policy or obtains your consent for other uses or disclosures); (d) with your consent or at your direction, such as when you choose to share information or publicly post content and reviews (for example, social media posts); and (e) with persons of your choosing and at your discretion, should the Website or the Software allow that functionality. We may also share aggregate data that does not identify you or any specific device with third parties.

  2. Cookies. For the purposes of the Services, we use automated data collection tools such as Cookies to collect certain information. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services. The categories of cookies used are: (a) Necessary Cookies: These cookies are needed to run our website, keep it secure, and comply with regulations that apply to us. (b) Analytics cookies: we may use analytics cookies on our website. We may use both session Cookies and persistent Cookies to identify that you have logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser (c) Marketing Cookies: we may use cookies storage required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. You have the option of blocking or not allowing cookies, which is provided for by our cookie banner asking you which type of cookie you wish to enable. For more details about how we use these technologies, please see our Cookie Policy.

  3. Legal Basis for Processing. We at Stardog process personal data if we have a lawful basis. Our lawful basis is as follows: (a) Consent: We process your data only if you have given your consent freely for the same. Where you have consented to a particular processing, you have a right to withdraw the consent at any time. You may withdraw consent by contacting us with a request using the details set out in the “Contact Information” section below. (b) Contractual necessity: We process your personal data only when it is necessary for the performance of a contract. For example, if the processing is necessary in order to fulfill our commitments under the applicable terms of service. (c) Legal Obligation: We process your data only if the use of your information is necessary for compliance with a legal obligation. (d) Legitimate Interest: We process your data on the grounds of legitimate interest for example to provide our services, to occasionally send marketing information like updates on products and services, and to monitor the performance of the products/services.

  4. Users under 16 years of age. Stardog Website and Services do not knowingly collect personal information from users under the age of 16. If you are under the age of 16, you are not permitted to use our Website and Services or to disclose Personal Information. If we learn we have collected or received Personal Information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

  5. PROTECTION OF YOUR PERSONAL INFORMATION. We use administrative, organizational, technical, and physical safeguards to protect the Personal Information we collect and process. Our security controls are designed to maintain data confidentiality, integrity, and an appropriate level of availability.

  6. INDIVIDUAL RIGHTS IN PERSONAL DATA. In accordance with applicable law, you to the following rights to request.:

    (i) The Right to Confirmation. You have the right to request confirmation of whether we are processing your Personal Information. (ii) The Right of Access. You have the right to obtain access to or a copy of your Personal Information. (iii) The Right of Data Portability. You have the right to receive a portable copy of your Personal Information or ask us to send that information to another organization. (iv) The Right to Rectification. You have the right to seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information. (v) The Right to Restriction of Processing. You can ask us to restrict our processing of your Personal Information. (vi) The Right to Object. You can object to our processing of your Personal Information. (vii) The Right to Erasure. You can request the erasure of Personal Information held about you by us, subject to certain exceptions prescribed by law. (vii) Automated individual decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you (data subject). (ix) The right to withdraw consent. You have the right to withdraw your consent at any time with effect in the future. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. (x) The right to lodge a complaint. You have the right to lodge a complaint with the supervisory authority if you are dissatisfied with the way we handle or process your personal data.

If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws.

To protect your privacy, we may take steps to verify your identity before fulfilling your request. For some requests and where permitted by law, an administrative fee may be charged. We will advise you of any applicable fee prior to performing your request.

  1. RETENTION OF PERSONAL INFORMATION. We will keep your Personal Information for the minimum period necessary for the purposes set out in this Privacy Policy, namely: (i) for as long as you are a registered subscriber or user of our Website, Software, and related services, (ii) for as long as your Personal Information is necessary in connection with the lawful purposes set out in this Privacy Policy, for which we have a valid legal basis, or (iii) for as long as is reasonably necessary for business purposes related to the provision of the Website, Software, and related services, such as internal reporting and reconciliation purposes, warranties or to provide you with feedback or information you might request.

In addition, if any relevant legal claims are brought, we may continue to process your Personal Information for such additional periods as are necessary in connection with that claim. Once the above mentioned periods, each to the extent applicable, have concluded, the applicable Personal Information will be either permanently deleted, destroyed, or de-identified so that it can no longer reasonably be tied to you.

  1. DATA TRANSFERS. We are headquartered in the United States and have operations and provide services in the United States and throughout the world. As such, we and our service providers may transfer your Personal Information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your Personal Information receives an adequate level of protection in the jurisdictions in which we store and process it.

    9.1 RESIDENTS OF THE EUROPEAN UNION/EUROPEAN ECONOMIC AREA. If you are in the European Union (“EU”) or the European Economic Area (“EEA”), the international transfers of your personal information are made pursuant to the appropriate safeguards such as the standard data protection clauses adopted by the European Commission. These clauses are contractual commitments between parties transferring personal data (for example, between Stardog and its Clients, suppliers, or data processors outside the EU), binding them to protect the privacy and security of the data.

    9.2 RESIDENTS OF CALIFORNIA. With respect to the California Shine the Light statute, we do not share information that identifies you personally with non-affiliated third parties for their own marketing use without your permission. With respect to the California Consumer Privacy Act, if you are a resident of California, you may contact us to submit a request to exercise your rights to Personal Information. For purposes of the California Consumer Privacy Act, we do not “sell” your Personal Information.

  2. LINKS TO OTHER WEBSITES. Our Website, Software and related services may contain links to other websites for your convenience and information. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit those websites. We are not responsible for the content, privacy practices or use of any other websites.

  3. CONTACT US. You can contact us about this Privacy Policy by mail at Stardog Union, 2101 Wilson Blvd, No. 800, Arlington, VA 22201, or by phone at (202) 408-8770, or by e-mail at