Stardog Support Packages

Stardog prides itself on delivering world-class support backed by our expert engineers.

All enterprise licenses come with:

  • Base Support package, including a direct support line to our core engineers
  • Dedicated Customer Success Manager to act as your strategic advisor – aligning your project to defined, measurable goals, collecting feature requests, sharing roadmap input, and more
  • Access to our Solutions Architect team, the technical counterpart on Customer Success – assisting with best practices, providing hands-on support for implementation and ongoing configuration
Support Level Base Premium 24/7
Description Included with your enterprise license, get answers to your questions and solutions to your technical issues from the engineers that built Stardog. Faster responses when time is of the essence. Complemented by access to more technical resources to get what you need to solve the issues you’re facing. Your data never sleeps and neither does our support. All the additional resources included in Premium support and around the clock responses by Stardog Support Engineers.
Availability Monday - Friday
7am - 5pm ET
Monday - Friday
7am - 5pm ET
24/7/365
First Reply Time
Urgent 1 Business Day 4 Business Hours 2 Calendar Hours
High 2 Business Days 1 Business Day 4 Calendar Hours
Normal 3 Business Days 2 Business Days 1 Business Day
Low 4 Business Days 3 Business Days 2 Business Days
Resources
Private Maven Repository
Historical Docker Images
Slack Channel
Priority Bug Fixes/ Feature Requests
Access to Snapshot Builds
Dedicated Customer Success Manager
Pricing Included Contact Us for Pricing Contact Us for Pricing

Support level:

  • Base
  • Premium
  • 24/7

Base

Included with your enterprise license, get answers to your questions and solutions to your technical issues from the engineers that built Stardog.

Availabity

Monday - Friday

7am - 5pm ET

First Reply Time

Urgent

1 Business Day

High

1 Business Day

Normal

1 Business Day

Low

1 Business Day

Resources

Private Maven Repository

Historical Docker Images

Slack Channel

Priority Bug Fixes/ Feature Requests

Access to Snapshot Builds

Dedicated Customer Success Manager

Pricing

Included

Premium

Included with your enterprise license, get answers to your questions and solutions to your technical issues from the engineers that built Stardog.

Availabity

Monday - Friday

7am - 5pm ET

First Reply Time

Urgent

1 Business Day

High

1 Business Day

Normal

1 Business Day

Low

1 Business Day

Resources

Private Maven Repository

Historical Docker Images

Slack Channel

Priority Bug Fixes/ Feature Requests

Access to Snapshot Builds

Dedicated Customer Success Manager

24/7

Included with your enterprise license, get answers to your questions and solutions to your technical issues from the engineers that built Stardog.

Availabity

Monday - Friday

7am - 5pm ET

First Reply Time

Urgent

1 Business Day

High

1 Business Day

Normal

1 Business Day

Low

1 Business Day

Resources

Private Maven Repository

Historical Docker Images

Slack Channel

Priority Bug Fixes/ Feature Requests

Access to Snapshot Builds

Dedicated Customer Success Manager

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