False information, job losses, diminishing skills and human interaction, among other concerns, have bankers worried about deploying both generative artificial intelligence, like ChatGPT, and more long-accepted forms of AI like machine learning, according to a new survey of American Banker readers.
Though financial services leaders are aware of and hopeful about the benefits of using artificial intelligence to become more efficient and to help employees do their jobs, 30% still ban the use of generative AI tools within their company, according to a survey conducted by Arizent, publisher of American Banker.
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