CUSTOMER SPOTLIGHT

Capital One

One of the bank’s biggest assets is its data with over 70 million customer accounts. Managing all of this data is a big challenge - for both data producers and data consumers. To drive digital transformation, the bank needed to promote standardization and improved context across customer data. The bank leveraged Stardog to build a unified view of customer data for access, provisioning, and analytics.

With the knowledge graph in place, the bank immediately improved data quality and discoverability. Key results in 3 months include:

  • Enhanced analytical capabilities through the standardization of metadata
  • Improved metadata context and quality by 200%
  • Increased searchability and discoverability of its customer data by 24%
  • Shared access to the Customer 360 view with 2,500+ data consumers

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